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Understand the Rules Before You Start

Everything on this page sets out how pendy188 operates your account, handles your data, and applies its terms across wallet transactions — including DANA, OVO, and GoPay — in regions where access is permitted under local law.

Account EligibilityDANA, OVO, GoPay Wallet TermsData Handling PolicyJurisdiction & Local LawContact for Policy Queries
pendy188 Understand the Rules Before You Start
HOW WE HANDLE THIS

Data, Security and Account Integrity

Our approach to data and account security is built around the same systems that process your wallet transactions. When you deposit via DANA or withdraw to OVO, that transaction data is stored securely, used only for account verification and dispute resolution, and never shared with unaffiliated third parties. Here is how we approach each area.

Data Retention

Transaction and account data is retained for the period required by applicable law. After that window, personal records are deleted or anonymised per our internal data schedule.

Cookies and Tracking

We use session cookies to keep you logged in across mobile and desktop. Analytics cookies help us improve the account flow; you can adjust cookie preferences in your browser settings.

Account Security Steps

Every login triggers an OTP check to the number on your account. If you switch devices — say, from your phone to a laptop — re-authentication is required before wallet access is restored.

Requesting Changes or Deletions

To update personal details, request a copy of your data, or ask for account deletion, use the email policy desk. We confirm receipt and process requests within the period stated in our policy.

POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Matter

If something in our terms is unclear — or you need to raise a policy concern, request data access, or report a compliance issue — our support team handles these directly. Wallet-related disputes involving DANA, OVO, or GoPay are best raised through the in-account help channel so we can cross-reference the transaction record on our side.

Live Chat Support Raise policy questions or account concerns via live chat inside your pendy188 account. Our team can pull wallet transaction records for DANA, OVO and GoPay queries on the spot.
Email Policy Desk For formal data requests, written complaints or legal correspondence, use our dedicated policy email. Responses follow the timeline stated in our data handling section.
Account Notice Board Policy updates and term amendments are posted to the notice board inside your account dashboard. Check here first for the most current version of any policy document.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our terms, data practices, and account rules actually work. If yours is not here, the policy contact desk is the right next step.

Access depends on local law and is available where regulations in your region permit. Check your eligibility before opening an account; our support team can help clarify if needed.

We collect the transaction reference, amount, and wallet ID to process and verify your deposit. This data is stored securely and used only for account management and dispute resolution.

Send a written request to our policy email desk. We confirm receipt and fulfil the request within the timeline set out in our data handling policy document.

Updates are posted to the notice board inside your account dashboard. Continuing to use the account after the posted effective date means you accept the revised terms.

Yes. Submit a deletion request via our policy email desk. We process it per our retention schedule, keeping only what applicable law requires us to hold for a defined period.

Raise it through the live chat inside your account so we can match the transaction record on our side. For formal written disputes, use the policy email desk with your transaction reference included.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.